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You are here: Home / ESXi / vSphere UI Client Plugin named N/A after vSphere 8 upgrade

vSphere UI Client Plugin named N/A after vSphere 8 upgrade

11.21.2022 by William Lam // 16 Comments

This past weekend I finally got a chance to upgrade my personal homelab to vSphere 8, which went super smooth! As shared on Twitter and Mastadon, I started with my VCSA which was running vSphere 7.0 Update 3h and once that had completed and running for a couple of days, I then upgraded my single ESXi host which was running 7.0 Update 3g which runs on Supermicro E200-8D.

just successfully upgraded Supermicro E200-8D from 7.0u3g to ESXi 8.0, though I had to add HW flag as CPU may not be supported in future

ESXI_VERSION=ESXi-8.0.0-20513097-standard
esxcli software profile update -d https://t.co/cs4yUyvnxQ -p ${ESXI_VERSION} --no-hardware-warning pic.twitter.com/hnEspuEDpE

— William Lam (@lamw.bsky.social | @*protected email*) (@lamw) November 20, 2022

After was functional after the upgrade, including the VMware Event Broker Appliance (VEBA) UI Plugin 😀

This morning, I happened to navigate over to the vSphere UI Client Plugin screen under Administration->Solutions->Client Plugins and I noticed I had one plugin named "N/A" and was was showing incompatible.


I was not sure what the plugin was and raised this internally with the vSphere UI team on whether this was expected and if there was something I needed to do. It turns out this was the default vCloud Availability plugin for vCloud Director that ships with a vCenter Server deployment and it uses the deprecated local plugin architecture and this particular version of plugin is no longer applicable or compatible with vSphere 8.

With that said, there is a newer version of the plugin that is deployed automatically as part vSphere 8 called VMware Cloud Provider Services Plugin and it also uses the new remote plugins architecture. The question that I had was that since this is a default plugin that is shipped with vCenter Server and a newer version is automatically available, why not clean up or remove the previous plugin? The answer that I had received was that customers could be using this plugin in a Linked Mode configuration and unregistering the plugin would negatively affect those users and hence it was left alone.

If are NOT using this plugin, it is safe to unregister and remove the plugin. Unlike a typical vSphere UI plugin which can be simply be unregistered using the vSphere UI as of vSphere 8, this plugin uses the old vSphere Lookup Service method and require a few additional steps.

Step 1 - SSH to the VCSA as root

Step 2 - Use the Lookup Service utility (lstools.py) to find the service ID for the plugin you which to unregister by running the following command:

/usr/lib/vmware-lookupsvc/tools/lstool.py list --url http://localhost:7090/lookupservice/sdk --product com.vmware.h4


You should get back only single response and make a note of the Service ID which is required in the next step.
Step 3 - We can now unregister the plugin by providing the Service ID along with the administrator credentials by running the following command:

/usr/lib/vmware-lookupsvc/tools/lstool.py unregister --url http://localhost:7090/lookupservice/sdk --id 9372294c-254e-4f87-8346-9ebdb4b44525 --user administrator[at]vsphere[dot]local --password VMware1!

Step 4 - Finally, we need to restart the vSphere UI Client service for the changes to take affect by running the following command:

service-control --restart vsphere-ui

If you now refresh your vSphere UI, you will no longer see the "N/A" plugin.

More from my site

  • Quick Tip - vCenter Server Advanced Settings Reference
  • Downgrading new VMware vSphere Foundation (VVF) or VMware Cloud Foundation (VCF) licenses to 7.x
  • Updating handshakeTimeoutMs setting for ESXi 7.x & 8.x using configstorecli
  • Identifying vSphere with Tanzu Managed VMs
  • Quick Tip - New remote version of ESXCLI 8.x

Categories // ESXi, vSphere 8.0 Tags // vSphere 8.0, vsphere client

Comments

  1. *protectedBob Morrison says

    11/21/2022 at 3:19 pm

    Upgraded my home lab HPE ML350 Gen 10 to 8.0 with no trouble.
    The upgrade on my HPE DL380 Gen 8 to 8.0 warned me that the E5-2600 CPU’s aren’t on the HCL, but they ran fine. The nice thing about 8.0 is it sees the HPE iLO card and related data about the server. The upgrade from VCSA 7 to VCSA 8 went complete flawless.

    Reply
  2. *protectedJan says

    03/11/2023 at 8:53 am

    Thank you, William, great writeup. Helped me to keep my sanity with this annoying incompatible plugin. Kudos!

    Reply
  3. *protectedYury says

    05/12/2023 at 6:21 am

    Hi William,

    Sorry,
    I tried to use your hint to delete com.vmware.h4.vsphere.client with incompatible status at two vCenter 7.0.3 (21477706).

    it fails with the following line at the output:
    Caused by: com.vmware.vim.sso.client.exception.AuthenticationFailedException: Provided credentials are not valid.

    I am sure that entered credentials were correct.

    How can I troubleshoot the issue ?

    Reply
    • William Lam says

      05/12/2023 at 6:23 am

      What credentials did you use, it should be administrator[at]vsphere.local account

      Reply
      • *protectedDharmesh Mistry says

        11/20/2023 at 8:40 am

        I did this and I was using administrator[at]vsphere.local credentials

        Reply
        • *protectedBill says

          11/28/2023 at 5:59 am

          This is a terrific write-up. Unfortunately I had the same issue with failed creds. I did try one or two others just in case but I also am sure the credentials are correct.

          Reply
          • *protectedBill says

            11/28/2023 at 6:10 am

            Specifically the error:
            2023-11-28T13:55:59.475Z ERROR lookup-client[1:main] [com.vmware.vim.sso.client.impl.SoapBindingImpl] SOAP fault
            javax.xml.ws.soap.SOAPFaultException: Invalid credentials

          • *protectedFredy says

            02/06/2024 at 2:54 pm

            I had the same problem. My solution was to set the password to "". After that everything worked.

      • *protectedmr rosh says

        04/15/2024 at 4:42 pm

        We have a password that contains characters "!" and a "."
        and this doesn;t work in shell commandline..

        Reply
        • William Lam says

          04/16/2024 at 8:28 am

          Just escape using single-ticks 🙂

          Reply
          • *protectedCop says

            04/29/2025 at 8:45 am

            to put SSO admin password containing ! and $ into ' ' was the solution for me. You saved my day! Thank you so much, William !

  4. *protectedLarry B. says

    08/10/2023 at 9:18 am

    As always, William, your blog posts are indispensable!

    Thank you, assisted me in removing the h4va.zip plugin from our environment.

    Reply
  5. *protectedJohn Preston says

    10/14/2023 at 11:01 am

    Thanks for the clear, concise and accurate procedure William!

    Reply
  6. *protectedOliver says

    02/21/2024 at 1:24 am

    Thank you for sharing this procedure to remove com.vmware.h4 plugin.

    Reply
  7. *protectedJon Green says

    10/23/2024 at 11:12 am

    Thank you for this!
    However, after entering the password in the shell, it is now in history, and potentially in logs. How do we clear this?

    Reply
    • *protectedJon Green says

      10/23/2024 at 12:09 pm

      I think I found it: rm /root/.bash_history

      Is that all we need?

      Reply

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William is Distinguished Platform Engineering Architect in the VMware Cloud Foundation (VCF) Division at Broadcom. His primary focus is helping customers and partners build, run and operate a modern Private Cloud using the VMware Cloud Foundation (VCF) platform.

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