This recent quote from my buddy Timo Sugliani (definitely worth a follow on Twitter), perfectly captures the essence of an issue that I had ran into and I am sure many of you can also relate! 😀
Trying to do ONE thing and deviating to X, Y and Z. The common IT Journey
I was trying to generate an ESXi support bundle to share with Engineering and when ran the "vm-support" command, I was surprised that it failed with the following message:
Command cannot succeed because this host is in crypto safe mode and the vm-support incident key is missing.
I had never seen this message before and I had assumed it was probably due to my recent use of adding vTPM to VM that caused the host encryption mode to get enabled on this particular ESXi host. Although there were commands that I could run follow, I actually just wanted to disable it and get the support bundle over to Engineering. I figure I should be able to easily disable it, right?