While today, May 6th, 2024 marks the completion of the "Day 2" transition where VMware's backend system has been migrated to Broadcom's backend system, it may still take a few days for all the new systems to fully settle with such a large migration project. There are also some planned post-Day 2 updates that are still pending for some web properties, so you may see additional updates towards end of the week as well.
With a large number of VMware web properties changing including some being retired and/or kept exactly the same, I have been collecting various links that customers, partners and employees may find useful. I will continue to make updates to this page as new or updated information is provided, so be sure to bookmark to stay up to date.
I have also recently published these follow-up blog posts that users might find useful as well:
- Tips for navigating and downloading from new Broadcom Support Portal
- No entitlements needed for these popular VMware downloads on Broadcom Support Portal (BSP)
Note: Some downloads will require an active entitlement while others may not. You can check back later this week as I know not all downloads may be showing up immediately.
Change Log:
- 05/30/24 - Added new Partner Portal link
- 05/28/24 - Added VMware Product Guide replacement
- 05/23/24 - Added GCA contact form
- 05/21/24 - Added link to SiteID request tool
- 05/11/24 - Added link to VMware Marketplace
- 05/09/24 - Added updated Horizon Client download links
- 05/08/24 - Added Per-Division Security Advisory links
- 05/07/24 - Add Patch download links
Updated Websites:
- Customer Connect/Support
- Old: https://customerconnect.vmware.com/home
- New: https://support.broadcom.com/
- SiteID Request Tool: https://support.broadcom.com/web/ecx/my-site-id
- Contact Broadcom Global Customer Assistance (GCA) team: https://support.broadcom.com/web/ecx/contact-support
- Downloads
- Old: https://vmware.com/download
- New: https://support.broadcom.com/group/ecx/downloads (make sure to filter by VCF, TNZ, SDE & ANS in upper right hand corner after logging in)
- Download Methods: HTTPS (browser) and Secure FTP
- Patch Downloads
- Old: https://customerconnect.vmware.com/patch
- New: https://support.broadcom.com/group/ecx/downloads (click on "Solutions" tab once you have selected MyDownloads and specific product)
- Support Offerings/SLA
- Security Advisories
- Old: https://www.vmware.com/security/advisories.html
- New: https://support.broadcom.com/group/ecx/security-advisory
- VCF Advisories - https://support.broadcom.com/web/ecx/security-advisory?segment=VC
- TNZ Advisories - https://support.broadcom.com/web/ecx/security-advisory?segment=VT
- SDE Advisories - https://support.broadcom.com/web/ecx/security-advisory?segment=VA
- ANS Advisories - https://support.broadcom.com/web/ecx/security-advisory?segment=VE
- Product Lifecycle Matrix
- Product Guides
- Knowledge Base
- Partner Portal:
- Developer Portal
- Old: https://developer.vmware.com/home
- New: https://community.broadcom.com/developer-portal/
- API Documentation - https://developer.broadcom.com/xapis
- PowerCLI Documentation - https://developer.broadcom.com/powercli
- SDK Downloads - https://developer.broadcom.com/sdks
- Communities
- Old: https://communities.vmware.com
- New: https://community.broadcom.com/
- VCF Community - https://community.broadcom.com/vmware-cloud-foundation
- TNZ Community - https://community.broadcom.com/tanzu
- SDE Community - https://community.broadcom.com/software-defined-edge
- ANS Community - https://community.broadcom.com/applications-networking-security
- Flings
- Horizon Client Downloads:
Existing Websites (No Changes for now):
- VMware Compatibility Guide (VCG/HCL)
- VMware Configuration Maximums
- VMware Product Interoperability Matrix
- VMware Ports and Protocols
- VMware Documentation
- VMware Hands-on Lab (HOL)
- vSAN Sizer
- VMware Blog
- VMware Marketplace
As an insider, maybe you can push the powers that be to include DRS in vSphere® Standard rather than requiring Foundation. Exclusion of DRS is pushing many customers to exit the VMWare ecosystem due to budgetary constraints. My employer is a University and as a VMWare customer, we are planning an exit from VMWare within a year which is a highly a painful position to be in. Broadcom is losing and will continue to lose customers en-masse based on this alone. I beg for you with your insider position to help the community in this matter. Thank you kindly.
I feel your frustration... My university was also affected. We'll consider exploring alternatives when the timing is right too.
I'm in the same boat. Being a rather large university in the Midwest, exit from VMware is becoming a really difficult decision due to the costs. 800% increase in costs... Side note, my Broadcom account is all messed up... can't see my contracts or download anything... Broadcom bit off more than they can chew?
https://www.theregister.com/2022/05/30/broadcom_strategy_vmware_customer_impact/
> Broadcom's stated strategy is very simple: focus on 600 customers who will struggle to change suppliers, reap vastly lower sales and marketing costs by focusing on that small pool, and trim R&D by not thinking about the needs of other customers – who can be let go if necessary without much harm to the bottom line.
This article is from 2022. Some of the predictions transpired - Price increase. Some didn't - Main ones being focusing only on 600 customers and trimming R&D spend
Really? Using a FUD article from 2022? Does not reflect the decisions make to invest in VMware R&D, Focus on more customers and drive value through simplified and better integrated solutions.
As A MAJOR Customer!! It has become too expensive!! We need new solutions!!
Thank you for the useful links, William. No doubt, this is going to be a painful transition!
Cant logon to customer connect from VMware. What happened to the transition phase? Got my new account registered with buttcom, how do i get my licensing and entitlements? How do I download ESXI?
Can you refund the money I spent on vsphere and vsan six months ago?
Broadcom sucks, another product that you have ruined. Now I have to replace vsphere and carbon black. Funny thing is I replaced SEP with carbon black and Backup exec with veeam.
How long do I got before you buy veeam and ruin it?
I will never ever buy from broadcom and you NIC's suck too.
Broadcom simply doesn´t care. As far as I´m concerned VMware products are no longer an option. It´s not just the idiotic price increases but Broadcom is a company that can´t even have a migration go smoothly.
Thank you, William, for the useful links! Change and transitions are difficult, I appreciate the great information.
William, do you know how I can access the ESXi for ARM download? Thanks!
ESXi-Arm download link will be updated post-Day 2, no ETA but it'll show up on the new Flings community when it is available
Thank you so much William!
William, can you confirm support will not be renewed for the perpetual licenses unless we go subscription based? We just sunk mucho bucks into new perpetual licenses. What happens when licenses have been purchased at different times with different support expiry dates? Can you please shed some light on support moving forward? Thanks,
The end of perpetual/SaaS Service licensing was announced back in Dec 11 (https://blogs.vmware.com/cloud-foundation/2024/01/22/vmware-end-of-availability-of-perpetual-licensing-and-saas-services/) and customers with existing SnS (non-expired) will be supported up to the term of the SnS but you will not be able to purchase new perpetual and/or renew SnS for perpetual products. For mixed perpetual licensing and SnS, there's definitely some options and your account team will be the best folks to reach out to help you understand your specific scenario
What accounts team ? I can't reach mine... they never respond...
Will my v8 Perpetual Licenses give me access to security updates if i do not renew support? or will they paywall access to downloads? and vCenter lifecycle?
See https://knowledge.broadcom.com/external/article?legacyId=97805
for anyone reading this, based on the "My Downloads" versus the "All Products" it looks like INACTIVE perpetual licenses will NOT allow for standard updates. Only the "Zero Day" (CVSS 9.0+).
My reasoning is this: vmware.com allowed you to download workstation pro all day long. i can't download anything except what my "Active" Entitlements allow which for the moment is essentially only vcenter and esxi. the wkstn pro, will only allow the "for personal use" and the "open source" versions, not the primary release. therefore i think all the products will follow suit. so take the above link verbatim. 🙁 non-buyer beware.
Thank you for the useful link.
I want to download the latest Aria Operation hot fix, but I can't find the URL to download the patch.
Will the URL be published in the future?
old link: https://customerconnect.vmware.com/patch
Blog post has been updated for where to find "Patches" but basically its hosted on same portal, just need to select product and click on "Solutions"
Thank you so much William!
Hi William,
Can you please provide the download link for VMware Aria Automation Orchestrator Plug-in for VMware Site Recovery Manager 8.8? I am unable to find the plug-in download link from the Broadcom portal. Thank you!
VM Ware lost its credibility with the take over by Broadcom. They will lose the business still more.
Select "Drivers & Tools" and then expand "Plug-ins for SRM ..."
https://support.broadcom.com/group/ecx/productfiles?subFamily=VMware%20Site%20Recovery%20Manager&displayGroup=Site%20Recovery%20Manager&release=8.8.0.1&os=&servicePk=203090&language=EN
Thank you so much William!
Hi William
Excuse me , Do you know the VMware license track tools New link
Thanks
William,
So, at the moment practically none of the links to the VMWare user community posts take you there. Google searches with results pointing to the VMWare community posts or articles just dumps you to the home page of community.broadcom.com. Does Broadcom plan to redirect these to the correct place or have we simply lost access to a wealth of user community knowledge and information that is by far superior to VMWare's own technical staff (company not included, of course). This would be simply disastrous and akin to Changez Khan burning down the libraries of every civilization it invaded!!!
Also, 404s everywhere when directed to KB articles!
Yes please, I'm losing my mind over this. All my open tabs and bookmarks are garbage now. And even when I search for the article by exact string in broadcom communities, I find nothing.
William, you are one of the few folks in the VMware-sphere that has been instrumental to keeping a community feel for so many years now. Any frustration in your comments is just that community feeling betrayed by an unfeeling corporate takeover. I hope you are thinking well ahead of the Broadcom changes and gtfo while you can gracefully. Take care and good luck training for the TdC.
Hi William,
Great post.
It does not seem like any connected accounts was migrated. It is true that we need to request access from all customer again?
Where can partners order NFR licenses?
It is normal that the My Downloads are completely empty?
"My Downloads" are empty here too, but the article above said "wait-for-it" more or less. "All Products" do not seem to have vmware at all from what i see.
my entitlements show as active, fwiw.
Downloads now available.
Hi William
I have no entitlements now. Lost all my licenses and can't download anything. We were going to upgrade v7 to v8 this weekend and now I can't find my license keys to convert this. Any idea when this may be resolved? I can't even contact support. Chat keeps closing the tickets I am trying to open and I can't get anyone to answer the phone or call me back
Same here. I am directed to a page full of nothing!
What an absolute mess! What happened to my tens of entitlements? Why don't the "site IDs" match any of my customer numbers I had with VMWare? What happened to my support contracts? What the F? Will this end up in a class action?
i hope so 😀
I have VMware customer connect ID, i am really in problem when it is not accessable on http://support.broadcom.com and showing error to unable to login or some time require authincation code via sms but code is not received on Cell number. i have logged complain this issue on Web: https://broadcomcms-software.wolkenservicedesk.com/web-form, but i am still waiting for response since 3 days . please support us which door where we can knock to sort out it
Where’s the VMware health Analyzer tool VHA that you could get from the partner portal before?
Can you help out William on this? Looking for the VHA appliance used to be in the partner portal now in Broadcom it’s no where to be found!
Does anyone know why our Site ID contains no value? Is this supposed to be the equivalent of our VMWare customer account number?
Also, when attempting to build the profile (for eStore for example), the form asks for your "Bill To Customer ID". I use our VMWare Customer Number which it does not verify and then reduces your number of allotted attempts. What is this mysterious Customer ID and how does one find out what it is or get one?
I opened a case on this and interestingly enough the populated company name filed contains a numerical (xxxxxxxx) next to the company name which is unfamiliar. Is this our Customer ID and if so, why in the h3ll is it not reflected anywhere in our profile? Why keep it hidden from us?
What a disaster of a migration thus far!!
We're running integration tests for the community.vmware Ansible collection and run into an issue with the vmware_content_library_manager module. The tests create a content library subscribed to "https://wp-content.vmware.com/v2/latest/lib.json" (which seems to work) and then update the subscription to "https://download3.vmware.com/software/vmw-tools/lib.json" which fails.
It looks like both are redirected to new Broadcom URLs, but while this seems to work for the first one it doesn't for the second.
Any ideas? Or alternative URLs we could use for the create subscribed content library / update subscribed content library tests?
1st CL is official for product use and only had it’s CDN change, so existing subscription just needed to retrust and new subs are fine
2nd was not carried forward due to its original hosting and has been sunset
Hello Will thanks for this doc. When I want to download esxi is not avaiable in standard iso. If Custom iso I can download.
https://ibb.co/JFb6zMj
William,
Thanks for posting the links. Do you happen to know when the partner PAC portals will be back up?
We bought vxrail and vsan entitlement from Dell and when trying to register @
https://www.vmware.com/oem/code.do?Name=DELLVXRAIL-AC
It no longer works. We had to abort our PS engagement to upgrade our CPUs due to this. I spend all day Friday trying to get some help from broadcom support. Really lackluster, and I think the volume of calls and emails basically DDOS the systems so comms were not getting through on cases and chats.
Thanks for all your work through the years and for helping us get through this CS disaster.
Hi Chris,
did you got the new link?!!
Hi William, would the marketplace website remain the same as before? Thanks.
I believe so, haven't heard any changes as of right now
Thanks very much!
Awesome list of links, finally managed to navigate somewhere!
Hey, did anyone manage to find a working link to download the VMware Remote Console for linux?
Yes. Its located under "Drivers & Tools" (which is where it used to be in Customer Connect, but it had its own sub-section) for a given SKU.
You will need to search for "console" and you'll find the latest releases, unfourntately, there's no way to directly link to VMRC download BUT you can use https://support.broadcom.com/group/ecx/productfiles?subFamily=VMware%20vSphere&displayGroup=VMware%20vSphere%20-%20Enterprise%20Plus&release=8.0&os=&servicePk=202628&language=EN and then click on "Drivers & Tools" to search
Well, I guess I won't be downloading that anytime soon. It requires to have a verified account, but I'm a VMUG user, so it doesn't seem like I can get access to those downloads...
Hi William,
Your links to nested virtualization will be online soon?
Thanks in advance
Yes, it’ll be on Flings page at a later date as planned
Excelent, thanks Will
Unfortunately we don't have access to download page still and show Not Entitles. Although it is showing on Broadcom portal after login
May 13th Update - All VMware products, downloads, license keys, and support cases should now be migrated to Broadcom systems.
i was able to successfully create a case ticket. maybe you should do so as well. if you are not paid/paying for support, then you will not have active entitlements, period.
You should still be able to find keys for perpetual licenses, whether you have active support or not. If Broadcom doesn´t even allow that... well, I guess a lawsuit would be in order.
Also, I don´t see my vSAN licenses purchased through Dell. Previously those had a ´support level´ of ´subscription only´. Now they´re AWOL.
i, and most all, agree; however, see the very last statement here: https://knowledge.broadcom.com/external/article?articleId=282163
"Only license keys that have an active support contract will be brought over to Broadcom systems. [...]"
I felt class-action or antitrust was worthy from day 0, TBH.
Broadcom can state whatever it wants. If they remove licenses for products that are still supported - even though they may not be under support contract - they have a problem.
Anyway, I don´t see those Dell licenses at all.
As far as I´m concerned VMware is dead. No longer worth investing my time in.
My contract support on VMware was 2026 but now after migrate to Broadcom I can just login to account and don\t have access . I cannot open case just trying then show invalid token . Also for downloads show Not Entitles for all VMware products . This is so strange . Also Broadcom Bot for support is not useful
Just opened a ticket with support which I'll probably never hear back from until we may have to get our corporate lawyers involved. Of our 8 entitlements of varying number of sockets with still active support, only two are showing up. We're still missing six vSphere Enterprise Plus 6-CPU license keys as well as a vCenter foundation for our test environment, all with production support until the end of 2026. WTF, Broadcum?a
Unfortunately, I don't have access to my cases in my account to open a case it is just show invalid token when click on my cases. This is so bad migration
As I'd initially indicated, a painful (for customers) migration!
Still showing the wrong company name and address. No entitlements with close to $50K worth of purchased products with production support until end of 2026. Can't even open a ticket, getting token related errors.
WTF, Broadcom? Fix this peace of crap migration of yours. The data is there. Do something with it. You are in breach of your contract for which we've paid a lot of money.
William, is Broadcom even aware of these issues or they just simply don't give a rat's ass? How inept and unprepared can an organization be?
Hey William, I appreciate your efforts! But could you inform Broadcom about the above links so that they can fix them? It seems nobody is currently really taking care of the support and download pages.... All of this sadly feels totally unprofessional.
Logged a case with High Severity - P2 over 36 hours ago. Noone even looked at it. What incompmetent fools run this company?
Logged 4 cases. 2 show closed with no notes. When I go to the "all cases" tab, all show open. WTF?
@William Lam - Thank you for all your outstanding content
Recommend adding the link to site ID lookup tool, right into the Customer Connect section. We are getting asked constantly. You have the info, but it doesn't jump right out
Recommended change (addition, under Customer Connect)
Customers can request look up their site ID via this link:
https://support.broadcom.com/web/ecx/my-site-id
Done
Hi William,
we used to get the latest VMtools from this site:
https://packages.vmware.com/tools/esx/latest/
The site is still online, but the latest version of the tools (12.4.0) are not on there.
Do you know if this site will still get updates?
Is there any information on the status and future of VeloCloud? I have yet to see anything even referencing it.
Hello and thanks William,
I have a simple small question: If I "buy" today a Vsphere Standard subscription with 3Y support, what after expiry date 2027/06/05?
What about functionality, VMs, and legal right to let the system run?
I read a lot of EULAs & Broadcom papers but it's not clear in my mind...
Please see the Product Guide replacement for these answers
I know, this may is not the best place to quetion this, but...
I lost the key date and I did not migrate my licenses from vmware portal to broadcom portal.
Has anything that I can do?
You can reach out to GCA (see the form linked in the blog) and I believe they should be able to help as I've head simliar requests from other customers
Please add https://status.broadcom.com/services/vmware-cloud-services/ as well to your list. Tanzu entry website is in maintenance mode today, so I was glad to find the information on that page.
Hi, thatnk you for the very thorough list of site links which have been a huge help.
I was wondering if you had the updated vSAN ReadyNode Sizer link, as the original one now fwds to a broadcom message, but no link to it's new location?
Thanks in advance
So lcm out to vmware.com was obliterated?
If I curl I get response "my.vmware.com permanently moved"
So I cannot get connected to sync licensing.
I dislike Broadcom so much