Broadcom

The Broadcom Support Portal (BSP) is most likely a new interface for many including myself after the planned VMware by Broadcom Day 2 Transition, which was completed on May 6th, 2024. The BSP is used for more than just support, it is the single place for managing your entitlements/licenses, software downloads, trials, security advisories, knowledge base articles and engaging with the community.

Tip: I have also put together a list of Useful Links for VMware by Broadcom Day 2 Transition in case you have not seen this handy resource.

Note: I know some users are still reporting entitlement issues, you can reach out to support or contact your account team who may be able to assist if you are still unsure. I know several users reported entitlements were finally in their account towards the end of last week, so it may just take a bit longer than expected. I have also seen some of the links on BSP throw 404, but after refreshing it once more, it loads and this might be due to some residual issues with our new CDN provider, CloudFlare.

It definitely took me the whole week to get familiar with the BSP, especially knowing where and how to find things, which was not always the most intuitive. I have been compiling some notes and various tidbits that I have learned over this past week and I wanted to share this in case it can help our customers, partners and colleagues to quickly ramp up on using the BSP.

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While today, May 6th, 2024 marks the completion of the "Day 2" transition where VMware's backend system has been migrated to Broadcom's backend system, it may still take a few days for all the new systems to fully settle with such a large migration project. There are also some planned post-Day 2 updates that are still pending for some web properties, so you may see additional updates towards end of the week as well.

With a large number of VMware web properties changing including some being retired and/or kept exactly the same, I have been collecting various links that customers, partners and employees may find useful. I will continue to make updates to this page as new or updated information is provided, so be sure to bookmark to stay up to date.

I have also recently published these follow-up blog posts that users might find useful as well:

Note: Some downloads will require an active entitlement while others may not. You can check back later this week as I know not all downloads may be showing up immediately.

Change Log:

12/04/24 - Added link for downloading VCF Holodeck Toolkit
12/02/24 - Added links for new vSphere Health Analyzer (vHA)
10/31/24 - Added updated links for ConfigMax, Interop Matrix, TechZone & VMware HCL
05/30/24 - Added new Partner Portal link
05/28/24 - Added VMware Product Guide replacement
05/23/24 - Added GCA contact form
05/21/24 - Added link to SiteID request tool
05/11/24 - Added link to VMware Marketplace
05/09/24 - Added updated Horizon Client download links
05/08/24 - Added Per-Division Security Advisory links
05/07/24 - Add Patch download links