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Customizing vCenter Alarm Email Subject and Body

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One of the automated actions that can be configured when a vCenter Server Alarm is triggered is to send an email notification. Over the years, I have seen a number of requests and questions about customizing the email and whether an email template exists. I personally have not used this feature much which has been around since the introduction of vCenter Server and mainly because I have always worked in an environment where we had dedicated monitoring tools that provide notifications including emails.

Most recently, I noticed an increase number of questions around this topic and I was curious on whether a solution exists today or if this is still a gap today? A quick Google search landed me on this 2013 VMTN thread which included several workarounds that customers have found. However, the only viable "supported" and "persisted" option at the time within that thread was to use the vSphere API/PowerCLI to customize the alarm action.

While going through this exercise myself, I found that our vSphere UI has had some enhancements since that 2013 thread and I thought it was worth sharing an update in 2019 on how customers can customize both the email subject and body for vCenter Alarms. One thing to note is that there is no generic email template that can be edited, the email customizations are applied on a per-Alarm action basis and this is applicable for both vCenter Server running in a traditional on-premises environment as well as for VMware Cloud on AWS or Dell EMC.

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Creating vCenter Alarms based on Task Events such as Folder creation

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The vCenter Server Events sub-system is an incredibly rich and powerful interface that enables customers to monitor, alert and even trigger additional actions based on a particular event. One such example that I have written about before is to key off of a VM provisioned event and automatically apply security hardening settings when the VM is created or cloned. This can be useful if customers are not taking advantage of VM Templates or if a VI Admins manually creates a VM from scratch, you can still ensure you have a compliant VM deployment through the use of Automation. You can either poll for the VM created event and then execute a script as shown in this example or you can automatically trigger a remote action by generating an SNMP trap when the event actually occurs.

The possibilities are truly endless on what you can do with vCenter Events and for the complete list of all Event types, you can refer to the vSphere API documentation here. One thing to be aware of is that not every operation within vCenter Server generates an Event, one example of this is when a Folder object is created or deleted. You can use vCenter Server Tasks sub-system to query for this info but there is not a respective vCenter Event that you can key off of to generate an Alarm for example. This was something I had noticed myself and assumed it was a limitation of the platform or feature teams that publish VC Events.

Recently, this question came up again from a customer who was looking for a way to trigger an alarm every time a VM Folder was created. I took another look at this and came to learn about a more generic type of Event that can be used to create an Alarm for such use cases where a native VC Event may not exists called a Task Event.

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Create vCenter Alarms for monitoring HCX migration events

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With the Hybrid Cloud Extension (HCX) solution, customers can migrate workloads immediately or have them scheduled at a later date and time of their choosing. Most customers will most likely not migrate all their workloads at once, but instead migrate them in different phases or waves based on their own internal schedules. The HCX "Migration" tab in the vSphere Client is a great place to get an overview of all the active, failed, planned and completed migrations and you can get additional details for each migration such status, percentage, amount of data transferred, etc.

Having said that, you probably also do not want to just sit there and constantly watch for progress, especially if something fails. The good news is that HCX already includes some default vCenter Alarms that are generated when a migration fails. There is one for vMotion/Cloud Motion, Cold Migration as well as Bulk Migration and currently these alarms only trigger a UI indication that something is wrong using the red critical icon on the VM in question.

Since these are vCenter Alarms, you also have the option of adding additional actions such as sending an email alert to a particular user or group, an SNMP trap which can then be monitored by your operations team or even run a command within the vCenter Server. Simply updating the default alarm which is defined at the vCenter Server level, you can proactively get notified when an HCX migration fails without having to constantly watch the UI. You may have also noticed the alarm definition is using a numeric ID which is highlighted in the screenshot above. This maybe useful if you wish to leave the default alarms alone and create a brand new alarm, you just need to use those IDs.

Another useful scenario to consider is getting notifications for a successful migration which can then help with transitioning users to the new VM running on VMC or even trigger automated VM and application verification before end users are even notified. Along these similar lines, you can imagine another scenario to consider is with using Bulk Migration and/or Cloud Motion with vSphere Replication. Both methods initially start off by replicating the VM's data from the source vCenter Server to the destination vCenter Server and then either a Cold Migration or vMotion is performed based on the configured scheduled.

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